Privacy Policy

1. Introduction

RedBrick Web Solutions, LLC, doing business as RedBrick Web Solutions, "RedBrick," "we," "us," or "our," respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you visit our website at https://redbrickweb.com, contact us, submit information through our forms, communicate with our team, make a payment, or use our services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or provide personal information to us.

This Privacy Policy applies to information collected through our website, digital forms, phone calls, emails, SMS messages, payment portals, advertising campaigns, analytics tools, and other business interactions.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically through your use of our website, and information collected through third-party tools that support our business operations.

Personal Information

We may collect personal information, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Website URL
  • Billing information
  • Payment-related information
  • Information submitted through website forms
  • Information provided during consultations, discovery calls, support requests, or sales conversations
  • Communications you send to us by email, phone, SMS, chat, or other channels

Business and Service Information

If you become a client or inquire about our services, we may collect information related to your business, including:

  • Business goals
  • Marketing needs
  • Website performance information
  • Advertising account information
  • SEO, PPC, analytics, or reporting data
  • Access credentials or permissions you choose to provide
  • Project details, service preferences, and communication history

Non-Personal and Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • General geographic location
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages visited
  • Time spent on pages
  • Links clicked
  • Form interactions
  • Conversion events
  • Session activity
  • Date and time of visit

This information helps us understand how visitors use our website and how we can improve our services, website performance, advertising, and user experience.

Cookies and Similar Technologies

We use cookies, tracking pixels, tags, scripts, and similar technologies to operate our website, analyze traffic, improve performance, measure advertising effectiveness, and better understand how users interact with our website.

Cookies are small text files placed on your device when you visit a website. They may help the website function properly, remember certain preferences, analyze activity, or support marketing and advertising efforts.

We may use the following types of cookies and tracking technologies:

Essential Cookies

These cookies are necessary for the website to function and cannot usually be disabled through our systems. They may be used for security, page navigation, form functionality, and basic website operations.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our website. We use analytics tools such as Google Analytics 4 to collect information about website traffic, page views, user behavior, referral sources, and conversions.

Google Analytics 4 may collect information such as device information, browser information, approximate location, pages visited, session duration, interactions, and events. Google may process this information in accordance with its own privacy policies.

Tag Management Technologies

We use Google Tag Manager to manage and deploy certain website tags, scripts, analytics tools, conversion tracking, and marketing pixels. Google Tag Manager itself does not typically store personal data, but it may trigger other tags or tools that collect data according to their own settings and privacy policies.

Advertising and Remarketing Cookies

We may use advertising and remarketing technologies, including tools provided by Google, Meta, or other advertising platforms, to measure campaign performance, track conversions, build audiences, show relevant ads, and improve our marketing.

These technologies may collect information about your visit to our website, including pages viewed, actions taken, device information, and referral sources.

Call Tracking Technologies

We use CallRail and similar call tracking technologies to understand which marketing campaigns, pages, ads, or sources generate phone calls. Call tracking may involve dynamic phone numbers, call source attribution, call recordings, caller ID information, call duration, call status, and related call analytics.

Where applicable, calls may be recorded or monitored for quality assurance, training, lead tracking, attribution, dispute resolution, or service improvement. By calling us, you consent to such monitoring and recording where permitted by law.

Hosting, Infrastructure, and Security Tools

Our website, applications, files, or business systems may use hosting, cloud, infrastructure, and security providers such as Amazon Web Services, or AWS, and related technology vendors. These providers may process certain technical information as needed to host, deliver, secure, back up, and maintain our website and services.

Payment Processing Technologies

We use third-party payment processors, including EBizCharge, to securely process payments. Payment information may be collected and processed directly by our payment processor. We do not store full credit card numbers on our own website systems unless specifically stated and permitted under applicable payment security standards.

Payment processors may collect information such as billing name, billing address, payment card details, transaction amount, transaction date, and related payment data. Their use of your information is governed by their own privacy policies and security practices.

Cookie Control

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality, performance, or availability of certain parts of our website.

You may also be able to control interest-based advertising through settings provided by Google, Meta, your browser, your device, or industry opt-out tools.

3. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries, form submissions, calls, emails, or consultation requests
  • Provide web design, SEO, PPC, analytics, reporting, hosting, consulting, and digital marketing services
  • Communicate with prospects, clients, vendors, and partners
  • Schedule meetings, calls, consultations, or service appointments
  • Process payments and manage billing
  • Send service updates, administrative messages, and business communications
  • Send marketing messages, newsletters, or promotional communications where permitted
  • Analyze website traffic, visitor behavior, lead sources, and conversion activity
  • Improve website performance, user experience, and service offerings
  • Track advertising performance and marketing attribution
  • Maintain client accounts and project records
  • Detect, prevent, investigate, or respond to fraud, security incidents, technical issues, or unauthorized activity
  • Comply with legal, regulatory, tax, accounting, or contractual obligations
  • Protect our rights, property, safety, users, clients, employees, and business operations

4. How We Share Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties when necessary to operate our business, provide services, process payments, analyze website performance, support marketing efforts, or comply with legal obligations.

We may share information with:

Service Providers and Vendors

We may share information with vendors and service providers that help us operate our website and business, including:

  • Website hosting providers
  • Cloud infrastructure providers, including AWS
  • Analytics providers, including Google Analytics 4
  • Tag management providers, including Google Tag Manager
  • Call tracking providers, including CallRail
  • Payment processors, including EBizCharge
  • Email, CRM, reporting, and project management platforms
  • Advertising platforms
  • Security, backup, and technical support providers
  • Professional advisors, including accountants, attorneys, and consultants

These providers are authorized to use information only as needed to provide services to us or as otherwise permitted by law.

Advertising and Analytics Partners

We may share limited technical, usage, and conversion data with analytics and advertising partners to measure performance, improve campaigns, attribute leads, optimize ads, and understand user behavior.

This may include use of cookies, tags, pixels, hashed information, or conversion events.

Legal and Compliance Requirements

We may disclose information if required or permitted by law, including when necessary to:

  • Comply with a legal obligation, subpoena, court order, or government request
  • Enforce our agreements, terms, or policies
  • Protect our rights, privacy, safety, or property
  • Protect the rights, safety, or property of our users, clients, employees, or others
  • Investigate or prevent fraud, abuse, security issues, or unlawful activity

Business Transfers

If RedBrick is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and privacy protections.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

These safeguards may include access controls, secure hosting environments, encryption where appropriate, password-protected systems, vendor security reviews, limited internal access, and monitoring for suspicious activity.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of any information transmitted to or stored by us.

6. Your Privacy Rights

Depending on your location, you may have certain privacy rights regarding your personal information. These rights may include the right to:

  • Access the personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request restriction of certain processing activities
  • Object to certain uses of your information
  • Opt out of marketing communications
  • Opt out of certain targeted advertising or tracking activities
  • Request a copy of certain personal information

To submit a privacy request, please contact us at:

privacy@redbrickweb.com

We may need to verify your identity before fulfilling certain requests. Some information may be retained where permitted or required by law, including for legal, tax, accounting, security, fraud prevention, dispute resolution, or legitimate business purposes.

Marketing Opt-Out

You may opt out of marketing emails by using the unsubscribe link included in our emails or by contacting us directly. Even if you opt out of marketing messages, we may still send you transactional or service-related communications.

SMS Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message.

Cookie and Tracking Choices

You can control cookies through your browser settings. You may also use tools provided by Google, Meta, or your device settings to manage ad personalization and tracking preferences.

7. Third-Party Links

Our website may contain links to third-party websites, platforms, tools, or services. This Privacy Policy does not apply to those third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any third-party sites or services before providing information to them.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information, the nature of our relationship with you, legal requirements, tax and accounting obligations, dispute resolution needs, security needs, and legitimate business purposes.

For example, we may retain:

  • Contact and inquiry information for sales, support, and follow-up purposes
  • Client records for account management, service delivery, billing, reporting, and legal compliance
  • Payment and transaction records as required for accounting, tax, and financial compliance
  • Analytics and usage data for performance measurement and business improvement
  • Call records or recordings for attribution, training, quality assurance, and dispute resolution where permitted by law

When information is no longer needed, we may delete, anonymize, or securely retain it in accordance with our internal practices and legal obligations.

9. Children's Privacy

Our website and services are intended for business users and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

If you believe a child has provided us with personal information, please contact us at privacy@redbrickweb.com.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the Effective Date at the top of the page. Your continued use of our website or services after any changes means you accept the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

RedBrick Web Solutions
1100 Circle 75 Parkway, Suite 960
Atlanta, GA 30339

Email: privacy@redbrickweb.com
Website: https://redbrickweb.com

12. SMS Terms of Service

By opting into SMS from a web form or other medium, you agree to receive SMS messages from RedBrick Web Solutions.

SMS messages may include, but are not limited to:

  • Appointment scheduling
  • Appointment reminders
  • Consultation follow-ups
  • Service-related updates
  • Project updates
  • Billing notifications
  • Account notifications
  • Customer support messages
  • Marketing or promotional messages, where permitted by law

Message frequency varies.

Message and data rates may apply.

Reply HELP for help.

Reply STOP to any message to opt out.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

We do not sell, rent, or share SMS opt-in information or consent with third parties for their own marketing purposes.

SMS information may be shared with service providers who help us deliver SMS messages, manage communications, or support our business operations, but only as necessary to provide those services.

Carriers are not liable for delayed or undelivered messages.

For questions about SMS communications, contact us at:

privacy@redbrickweb.com